Faster Approvals and More Service for Mercedes-Benz Dealerships
ServiceCart Premium Video MPI helps Mercedes-Benz dealers create a premium repair experience with video MPIs sent directly to owners for quick approval – all from an approved VMPI platform
Request a demoVideo MPI Program
Approved VMPI Vendor
Show your customers what the tech sees
Video MPIs with myKaarma’s ServiceCart Premium show vehicle owners exactly what needs attention, with clear easy-to-understand recommendations that drive more ROs and more approvals.
Qualifying Mercedes-Benz dealerships using myKaarma may be eligible for VMPI incentives when using ServiceCart – request a demo to learn more.
Over $175 RO Uplift
ROs that include video MPIs saw an average upsell of $344 vs $168 with no video MPI*
43% Higher Upsell
High-quality video MPIs drove $387 in upsell vs $270 with low quality video*
81% Watched
Customers viewed 80.9% of high-quality video MPIs vs 76.1% before using high-quality video MPIs
How Video MPIs works in myKaarma
1
Capture
Technicians capture video MPIs on their device of choice using the myKaarma app instead of carrying around a clipboard. Video MPIs are attached to repair orders that include VIN data, service history and customer information.
2
Grade
Tech Video Grader scores the video before anyone sends it. It checks whether the component is actually in frame, whether the audio is audible, and whether the recommendation got explained. Your advisor sees the score and can send a weak video back to the technician instead of forwarding it to a customer.
3
Send
The customer receives the inspection by text or link from your dealership’s phone number and email. There’s no app to download so your customers can quickly view recommendations without setting up an extra account.
4
Approve
Your customers can approve repairs right from their phone so the repairs start right away. Advisors get pricing tools, reusable templates, repair-order linking, and the ability to share a cart across multiple users.
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FAQ
Your Mercedes-Benz Fixed Ops questions answered
Yes, myKaarma is a Mercedes-Benz approved VMPI Vendor. Mercedes-Benz dealerships using myKaarma may be eligible for VMPI program support – schedule a demo to learn more.
Scheduler+ from myKaarma enables dealers to schedule techs and availability with real-time availability in the Mercedes-Benz App. Customers can schedule the right service for their Mercedes-Benz vehicles using dealer service menus and recommended maintenance based on their VIN.
myKaarma can integrate with most dealer management systems so your techs have direct access to vehicle history, parts, and other departments in your dealership. Your Mercedes-Benz customers can book service directly from the Mercedes-Benz App and the myKaarma Scheduler will ensure repair orders and appointments are synced and confirmed automatically.
Absolutely! We want to create an environment for your team to learn from other successful groups and dealerships. To connect with other dealers currently using myKaarma, simply set a demo with our team and ask for references you can reach out to.
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*Source: myKaarma case study of 142,227 ROs across 516 dealers and 29 vehicle brands
Mercedes-Benz and the Mercedes-Benz Star are trademarks of Mercedes-Benz Group AG. Screen images simulated.