myKaarma Online Scheduler Saves Time

SCHEDULER

Responsive build to fit desktops, tablets, and phone sizes for customer to use any technology to make an appointment
Customer can easily populate their info by searching their name, email, phone, or VIN
Customer can see transportation options available when scheduling an appointment
Customer can select open appointment times based on Service Advisor and transportation options available
Customer can call or text the service advisor directly from the scheduler before booking the appointment

Service Advisors can add profile picture and bio to help customer recognize them when making an appointment
Customer sees a scheduler background that matches your dealership branding
Customer views any service promotion you desire in the scheduler while making an appointment
Customer receives a calendar invite and confirmation text/email after appointment is made
Customer receives a reminder text and email before the appointment

Customer information auto-populates for the Service Advisor or BDC employee taking the appointment call
Appointments shown in calendar view to see incoming customers and open appointment times
View customer service history when making an appointment
TSD integration provides loaner vehicle availability within the app
See available appointments based on the transportation option selected

Automatically shows the last service advisor the customer worked with while making an appointment.
Color coded transportation options for faster selection
Track your “Show”, “No-show” and “Probable Show” rates at a glance with automated color tracking
Create internal notes about the appointment to keep everyone focused on the customer concerns
New administrative settings to help manage your service advisors and overall service throughput