scheduler

Customer Online Scheduler

  • Responsive build to fit desktops, tablets, and phone sizes for customer to use any technology to make an appointment
  • Customer can easily populate their info by searching their name, email, phone, or VIN
  • Customer can see transportation options available when scheduling an appointment
  • Customer can select open appointment times based on Service Advisor and transportation options available
  •  Customer can call or text the service advisor directly from the scheduler before booking the appointment 
 
  • Service Advisors can add profile picture and bio to help customer recognize them when making an appointment
  • Customer sees a scheduler background that matches your dealership branding 
  • Customer views any service promotion you desire in the scheduler while making an appointment
  • Customer receives a calendar invite and confirmation text/email after appointment is made
  • Customer receives a reminder text and email before the appointment 

Mobile Scheduler

  • Available on Android and iOS
  • See full appointment details and manage appointments on the go and in the lane
  • Instantly notify Service Advisor that their customer has arrived
  • Easily add custom notes from the mobile appointment manager
  • Do video walkarounds directly from the mobile appointment scheduler
  • Appointments can be viewed in list format or calendar format

Desktop Dealership Scheduler Features

  • Customer information auto-populates for the Service Advisor or BDC employee taking the appointment call
  • Appointments shown in calendar view to see incoming customers and open appointment times
  • View customer service history when making an appointment
  • TSD integration provides loaner vehicle availability within the app
  • See available appointments based on the transportation option selected
  • Automatically shows the last service advisor the customer worked with while making an appointment.
  • Color coded transportation options for faster selection
  • Track your  “Show”, “No-show” and “Probable Show” rates at a glance with automated color tracking
  • Create internal notes about the appointment to keep everyone focused on the customer concerns 
  • New administrative settings to help manage your service advisors and overall service throughput

Call Support

Email Support