SOLUTIONS FOR BUSINESS DEVELOPMENT CENTERS
Orchestrate exceptional interactions with efficiency
Answer valuable calls, book more appointments, and ensure your team is concentrating on what matters most.
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Coordinate seamlessly across customers and departments
Calls get routed to the right place, making sure your team spends time on work that grows the business. Customize the way myKaarma works to fit your process and meet your business needs.
Deepen relationships to advance traffic and revenue
We build all of our communications and scheduling tools with the BDC in mind. Everything below is built to reduce busywork and maximize the impact your team has on business success without having to increase team head count.
Communications
Save time and make conversation painless; see all communication in one place, and make responding easy.
ServiceConnect
AI-powered customer outreach; improve effectiveness by letting myKaarma do the dirty work.
Intelligent communications hub
Make inbound easy; use AI to get incoming calls, texts, and emails answered and appointments booked.
Scheduler+
Experiment and adjust; track outreach effectiveness, and make informed decisions to improve outcomes.
Insightful reporting
Experiment and adjust; track outreach effectiveness, and make informed decisions to improve outcomes.
Designed around your business development center and its processes
Book more appointments
Reduce missed call rates to bring in more business
By sending calls to the right person, creating teams to share the work, and raising important caller information, we help your team answer more calls confidently.
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Ensure customers show up or adjust their appointment
Once the appointment is booked, we ensure the customer is reminded automatically. If the customer doesn’t show, we will even follow up to remind them to reschedule.
Reduce status calls
Stop being the catch-all for every inbound call
AI-powered inbound routing sends customer communication to the right place based on things like RO status and last time they visited; Advisors handle status calls and BDCs build new business.
Boost efficiency
Grow your business without adding head count
Your team will improve answer rate, build better relationships, and book more business by eliminating busywork and staying concentrated on what matters most.
Proven success in the service lane
Fixed operations excellence
We are able to reach customers more and get more responses in different languages, which I feel is huge.
Krislen Bridges
BDC Director, Keyes / Lithia
FAQ
About our business development center solutions
No, this tool was built to work in the background operating as an intelligent call router. We look at things like the customer profile, RO status, and last person they may have worked with to make sure calls, texts, and emails always go to the right place and get answered quickly!
Yes, myKaarma allows for you to customize all templatized messages in the system. You’ll have the ability to add in the name, make, model, and VIN of the vehicle to increase trust and improve conversion rates.
Yes, myKaarma utilizes a proprietary double opt-in process that meets all compliance requirements.
Put the customer experience first, with efficiency that lasts
Boost customer satisfaction, increase efficiency, and grow revenue with our integrated Service and Parts solutions.
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