DECLINED SERVICES

Bring customers back more often

Uncover hidden revenue in declined OP codes by following up with customers on important operations they decided to save for later.

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A man working at a computer in a car repair shop

Use closed ROs to generate more business

We put your declined data to work by making it actionable for your team and integrating it into other myKaarma tools that reduce busywork and do the heavy lifting for you. Increase customer loyalty while ensuring your customers are doing important service to stay safe on the road.

Confidently follow up

Take advantage of your recent business to remind customers of important recommendations.

Build relationships

Reach out to customers when it makes sense; make communication painless; and earn trust.

Improve loyalty

Create a healthy business by creating loyal customers that appreciate your team.

Diagram of a computer screen with examples of the user interface for declined services

Use all of our tools to maximize impact

We raise and integrate previously declined services throughout the myKaarma system to ensure we follow up on potential business and save time where needed.

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ServiceConnect

Automatically send customized messages to customers that resonate; utilize audience segmentation and text templates to remind customers in the most streamlined and exceptional way possible.

Scheduler+

Raise services declined during their last visit to remind customers of things they may need to have done when scheduling.

Communications

Give your team access to MPI history to make conversations and selling service more efficient and effective.

Video MPI—ServiceCart premium

Raise RO history and previously declined services to ensure your technicians verify service has been completed or that the recommendation still applies. Reduce contradiction while improving loyalty.

Put your Declined Service Data to Work

myKaarma is by far the best platform for video MPIs. The chat function is incredible. Online payments are easy. The cream always rises to the top and myKaarma has been the best.

Mike Dillon

General Manager, Volvo Cars Westport

FAQ

About declined services

Yes, by utilizing ServiceConnect you can create automated outreaches based on the declined services from previous visits. You can even customize these outreaches based on the declined service opcode, creating an extremely personalized experience.

Yes, myKaarma utilizes a proprietary double opt-in process that meets all compliance requirements.

Yes, myKaarma has a mobile app that allows for you to manage communications, check in customers, complete multi-point inspections, take videos, and more!

Turn your data into business

Use everything at your dealership’s disposal to improve business by reducing busywork, improving loyalty, and providing exceptional interactions.

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