MOBILE CHECK-IN

Faster RO creation with exceptional introductions

Get your customers checked in and ready for service as soon as they show up. Notify the advisor, take a video walk-around, validate customer information, add services, and generate the RO immediately.

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Diagram of a mobile phone with examples of the user interface with VIN scanned codes

Made to accelerate your business

Reduce check-in wait times, and keep your team working on what matters most. Stop wasting your customers’ time, and get the vehicle ready for service immediately.

Validate customer information

Verify you have the right appointment and contact information; start out on the right foot by ensuring you have all the customer information you need to create the best servicing experience.

Take a video walk-around

Record the vehicle’s health at time of drop-off; give your dealership and customer peace of mind when it comes to the health of the vehicle from start to finish.

Align on concerns

Identify new customer requests and improve the detail provided by the customer; update the original requests with more helpful information, and even add other services before the RO is even created.

Generate and print the RO

Create the RO, and get it worked on ASAP; reduce the time it takes to create an RO, so your team can work on the vehicle as soon as they’re ready. Reduce downtime and improve your team’s efficiency.

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Dealerships love our mobile check-in

It’s definitely revolutionary in how we’re operating with our customers. With videos, we do it on the drive for preventative damages and upselling in general. It’s not just advisors but even the parts departments. It’s been a great tool for us.

Ron Arnold

Service Manager, Germain BMW South

FAQ

About mobile check-in

Yes, myKaarma has a mobile app that allows for you to manage communications, check in customers, complete multi-point inspections, take videos, and more.

Yes, when the RO is generated in the DMS from the Mobile Check In tool, you will have the ability to print the RO for your team directly from the mobile app for CDK, Dealertrack, and Reynolds & Reynolds dealers.

We store videos as long as you are utilizing myKaarma. Videos will be readily available for your team for 45 days and then will be archived but accessible to your team upon request after that.

Create a check-in experience everyone will love

Leave a professional first impression, and cover your dealership from potential lost revenue with Mobile Check-In.