Jobs at myKaarma

Product Support Analyst – Kitchener-Waterloo

$40k – $55k • No equity

If you have a passion for helping others and a love of tech, we would love to talk with you about joining the myKaarma Operations Team!

At myKaarma, we are changing the automotive retail industry one interaction at a time. Our Operations Team is made up of smart and effective individuals with a Zappos-like relentless focus on customer satisfaction. We keep things calibrated for a touch of sarcasm and a lot of laughter. We envision and create solutions that drive better people-based systems. As a member of the team, you’ll interact with customers, system engineers, business specialists, and much more. You’ll help us in building processes and enhance new systems and products to delight our users.

  • Location:
  • Waterloo - Kitchener - Cambridge
  • Job type:
  • Full Time
  • Visa Sponsorship:
  • Not Available
  • Experience:
  • 2+ years
  • Skills:
  • Customer Service
  • SQL
  • Technical Support
  • Hiring Contact:
  • Kim Skovold

Responsibilities:
– Provide over-the-top, outstanding customer service.
– Help build, support, and set the direction and strategy of our Operations Team.
– Assist users with queries and troubleshooting.
– Engage closely with our product and engineering teams to help determine the best technical implementation methods for products.
– Understand user needs and provide feedback on our systems.
– Manage multiple tech tools for tracking tasks, tickets, escalations (such as Slack, Zendesk, JIRA, Insightly, etc)

Requirements:
– Resourceful
– Curious
– Relentless about helping the team and customers
– Tenacious
– Excellent critical thinking skills
– Learns technology quickly
– Pleasant phone presence
– Self-driven & highly motivated

Preferred Qualifications:
– Bachelor’s Degree (commitment, dedication, & poise will be considered even if no degree)
– Knowledge of Zendesk, Insightly, JIRA, etc. encouraged
– Knowledge of SQL or querying languages
– Previous experience in the automotive or technology industries

Our team is made up of equal parts intelligence, hunger, and thoughtful individuals, we are focused on success. It is our goal to find individuals, develop them, and make them even more valuable than when they arrived. This is a start-up environment so we wear many hats and life with our team there is always a chance to do or learn something new. It is our intention to be the leader in automotive software solutions and have fun doing it.

Product:

myKaarma is a cloud-based software suite that allows car dealerships to provide the type of customer satisfaction that consumers expect. We pull dealerships into the 21st Century by enabling a digital point of sale, mobile payments, and two-way communication.

As a leader in our industry, we’re pioneering a space called Customer Interaction Management (CIM). This is the belief that the key to building and maintaining a great retail business is focusing on the experience that the customer has while they are actually at the store.

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