myKaarma is now a Worldpay Integrated Partner. Worldpay from FIS, a financial technology leader FIS® (NYSE: FIS) processes over $40 billion annual transactions for more than a million merchants worldwide. This integration further boosts the effectiveness and security of myKaarma’s multiple payment capabilities. Once the service process is complete, the myKaarma software enables dealers to offer several options for service customers to pay their bills, including online, eliminating any wait at the dealership when they pick up their vehicle. This improves customer satisfaction, loyalty, and service department profitability.
“At myKaarma we work hard to partner with leading and innovative companies to provide tangible benefits to our auto dealer clients. This Worldpay integration makes it even easier for dealers to enable our payment solution. It further enhances our software which delivers a fast, secure, and easy checkout experience for auto dealer service customers, including online, where poor checkout experiences can be a barrier to an excellent service experience,” said myKaarma CEO Ujj Nath.
myKaarma’s full software suite runs on mobile phones, desktops, and tablet computers. The full platform includes ServiceCart™ Video MPI, pickup and delivery, video walkarounds, and driver tracking, along with the communications and payment features. It is all seamlessly integrated and synced with the DMS.
The communications tools are designed to blend naturally into a service advisor’s daily workflow. They can be used across various mediums of communication, including voice, text, and email. The software enables service advisors to send photos and videos to customers which more clearly explain their repair recommendations. They can then receive real-time authorization for additional work. Once the service process is complete, customers have multiple options for paying their bills, including online, eliminating any wait at the dealership when they pick up their vehicle.
Service departments that implement myKaarma’s cloud-based software tools enjoy an average lift in dollars per repair order of 37%, a 50% reduction in voicemails left with advisors, a near 100% reduction in authorization disputes, a 33% decrease in loaner car days, and a boost in CSI scores. They also gain access to a comprehensive real-time record of communication with their customers and a bird’s eye view of the service department that allows them to manage their operations more efficiently.