Product Data Analyst

Same old ain’t good enough? Come see what it takes to innovate at a successful start-up!!

About Us:
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Do you want to solve challenges that have an immediate impact on your customers’ business and livelihood? Would you like to have a major role to play in how data and its consequent insights will be handled, both by your peers and customers? Then read on…

At myKaarma we have a vision: we want to dominate the Customer Interaction Management landscape in the transportation industry worldwide. Like all tall targets, we have started by trying to prove this model in Automotive Retail in the USA. Today, with 1500+ Dealers, 150 million text messages, 2.2 million recorded phone calls, and over $7 Billion in payments, we think we have proven our thesis. myKaarma Engineers like to solve tough problems that matter to real people.

myKaarma is a young software company with offices in Kitchener (ON, Canada), Long Beach (CA, USA), and Noida (UP, India), whose software is used automotive dealerships in USA and Canada for communications, payments, scheduling, video, pickup and delivery, and mobile service to enhance the service experience for vehicle owners.

Our solutions are centered around the belief that a dealer shouldn’thave to do work to do work.” Our sophisticated and natural design flow creates effortless, easy, and exceptional interactions. Built upon an industry-leading platform, myKaarma delivers good karma for vehicle owners and dealers alike by making the service experience better for all.

Everything fixed ops in one place wheel

The Opportunity:
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myKaarma is looking for a seasoned Data Analyst/Wrangler to help lead the next chapter in our journey to provide insights for our customers by leveraging the large amounts of multi-dimensional data that our suite of products regularly generate: customer interactions including voice, text and email messages, videos, GPS traces, and payments, to name a  few. 

The candidate is expected to bring in a customer-oriented point-of-view, combined with an eye for seeing patterns where others do not. The analyst will not only create reports, but will also influence the direction of the myKaarma insights product, using which our customers can create their own dashboards and reports, delivered via either a web interface, files, or APIs.

If you are ready for this challenge and have used data storage, processing, and warehousing technologies such as MySQL/MariaDB, MongoDB, Snowflake, Redshift, and companion dashboarding tools like Tableau, and Google Data Studio, then you are the right candidate for this job.

Key Responsibilities:
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  • Prepare dashboards and reports as needed to assist client-facing teams
  • Implement, document, and maintain data warehouse-related best practices and system recommendations with internal and external stakeholders.
  • Re-define the data warehouse’s physical structure and functional capabilities, security, backup, and recovery specifications.
  • Help in writing complex and optimized SQL and noSQL queries, creating dashboards as needed.
  • Contribute to the myKaarma Insights product roadmap

What we are offering:
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  • Global team, with an opportunity to directly interact with our customers and customer-facing teams and directly solve their problems
  • Competitive salary
  • No-Vacation policy: We don’t count your leaves and vacations!
  • Equity potential
  • A diverse, relaxed, results-oriented workplace with smart, friendly colleagues and a ping-pong table
  • Unlimited snacks 
  • Fun outings! 

Apply

If you believe that you can thrive in an environment like ours, please apply