See what Automotive News and J.D. Power have to say about CSI performances for two brands using myKaarma solutions
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Out of last year's inconvenience,
service satisfaction rose
The pandemic created an opportunity for dealers willing to embrace the inconvenience of stay-at-home orders with new convenience options like Pickup & Delivery, Technician Video, and Online Payments. These are all features that both Porsche and MINI dealers have heavily embraced through their OEM programs – that use myKaarma for these solutions. According to J.D. Power’s U.S. 2021 Consumer Service Index Study, these solutions contributed to Porsche and MINI’s leading CSI performance in their respective segments. It’s not too late for you to consider myKaarma too!
Service bay cameras
a good look for MINI
The MINI Invisible Service program launched in 2019 with a technician video feature powered by myKaarma. According to J.D. Power, the transparency and trust of tech videos help to build consumer confidence. Not only do they generate more business, but they were a major factor in MINI’s leading CSI scores for the J.D. Power U.S. 2021 Consumer Index Study.
myKaarma is a proud partner of the MINI Invisible Service Program. Let’s discuss how we can help you too.