What do these brands have in common?
According to J.D. Power 2021 Customer Service Index:
They both rank highest in satisfaction with dealer service in their respective segments.
See what Automotive News and J.D. Power have to say
Out of last year's inconvenience,
service satisfaction rose
Service features like Pickup & Delivery, Technician Video, and Online Payments are tools both Porsche and MINI dealers heavily embrace to manage customer interactions. According to J.D. Power’s U.S. 2021 Consumer Service Index Study, these solutions contributed to Porsche and MINI’s leading CSI performance in their respective segments.
Service bay cameras
a good look for MINI
The MINI Invisible Service program launched in 2019 with a technician video feature powered by myKaarma. According to J.D. Power, the transparency and trust of tech videos help to build consumer confidence. Not only do they generate more business, but they were a major factor in MINI’s leading CSI scores for the J.D. Power U.S. 2021 Consumer Index Study.
myKaarma is a proud partner of the MINI Invisible Service Program.
Talk to myKaarma today!