Another dealer just chose myKaarma!
Here's how Volvo dealers using myKaarma are completing the service experience
Volvo Dealers Choose myKaarma to:
- Connect with customers through voice, text, and email
- Allow customers to pay at any time and from any device
- Schedule convenient transportation options like Uber
- Offer the convenience of pickup & delivery service
- Allow for mobile service options that let customers service at home or their location of choice
- Take HD pictures + video in service lane and technician bay
- Build loyalty and trust with ServiceCart™ Video MPI
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4 Things Every Volvo Dealer Needs for a Successful Service Operation
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The dealer needs to offer vehicle owners an online web scheduling experience they can accomplish on desktop or mobile.
You need to be able to customize the scheduler and integrate it with DMS as well as BDC, and you need to be able to remind customers of their appointment times.
The scheduler should also integrate with transportation options to quickly allow the Service Advisor to schedule an Uber or LYFT, set up and pay for a loaner vehicle (TSD/LogiTrack), or identify and schedule a mobile service opportunity… all without having to log into another application.
Dealers need to be able to coordinate internally to verify parts department inventory and charges; as well as integrate with tire inspection tools like Hunter, Tire Profiles, and Dealer Tire.
The dealer needs to offer vehicle owners an online web scheduling experience they can accomplish on desktop or mobile.
You need to be able to customize the scheduler and integrate it with DMS as well as BDC, and you need to be able to remind customers of their appointment times.
The scheduler should also integrate with transportation options to quickly allow the Service Advisor to schedule an Uber, set up and pay for a loaner vehicle (TSD/LogiTrack), or identify and schedule a mobile service opportunity… all without having to log into another application.
Dealers need to be able to coordinate internally to verify parts department inventory and charges; as well as integrate with tire inspection tools like Hunter, Tire Profiles, and Dealer Tire.
Online and Mobile Payments are becoming the new norm in a society that may remain somewhat touchless. This is a convenience vehicle owners have come to expect.
But it is not enough to stop there. Can the dealer safely store credit card data for future use? Can payments be taken across multiple departments within the dealership and readily applied to invoices, and are there automated processes to handle approval amount levels?
HD Video documentaries (walkaround video) and Video MPIs are critical to build trust and verify the condition of the vehicle. They must be easily taken, stored, sent, and applied to an RO.
Adopting the use of video is difficult for dealers. That is why making the video easily sync to the RO in progress, letting multiple users work on the RO at the same time, allowing for device sharing, workflow customization, and easy price calculation eases dealer adoption.